Shipping policy
Shipping Policy
Last Updated: July 2026
Thank you for shopping with Dress Theory. This Shipping Policy explains how we process, dispatch and deliver your orders within the United Kingdom.
Order Processing
Orders are processed Monday to Friday, excluding UK public holidays.
- Orders are typically processed within 1–2 working days after payment has been successfully confirmed.
- During busy periods, processing times may be slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Shipping Time
We currently deliver throughout the United Kingdom.
Estimated Delivery
6–8 Working Days
Please note that delivery times are estimates and may vary depending on:
- Courier delays
- High order volumes
- Severe weather conditions
- Public holidays
- Other unforeseen circumstances beyond our control
Shipping Costs
Shipping costs are calculated and displayed during checkout before payment is completed.
From time to time, we may offer Free UK Shipping as part of promotional campaigns.
Order Tracking
Once your order has been shipped, you will receive an email with your tracking number.
You can track your order at any time through our Track Your Order page.
Please allow 2–5 working days after dispatch for tracking information to become available.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information when placing an order.
If an incorrect address is provided:
- We may not be able to modify the order once it has entered processing.
- Orders returned due to an incorrect or incomplete address may require additional shipping charges before being re-dispatched.
Delayed Deliveries
While we work with reliable shipping partners, delivery delays can occasionally occur.
Dress Theory is not responsible for delays caused by:
- Courier companies
- Customs procedures (where applicable)
- Severe weather
- Public holidays
- Events beyond our reasonable control
If your order has not arrived within the expected timeframe, please contact our customer support team and we will be happy to assist you.
Lost or Missing Parcels
If your tracking information indicates that your parcel has been delivered but you have not received it, we recommend:
- Checking around your property.
- Asking neighbours or household members.
- Contacting the courier directly.
If you are still unable to locate your parcel, please contact us so we can assist with an investigation.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
- Your order number.
- A description of the issue.
- Clear photographs of the damaged item and packaging.
We will review your request and provide an appropriate solution as soon as possible.
Multiple Items
If your order contains multiple products, they may occasionally be shipped separately.
In this case, you will receive separate tracking updates for each shipment where applicable.
Delivery Availability
We currently ship to addresses within the United Kingdom.
If we expand our delivery destinations in the future, this policy will be updated accordingly.
Contact Us
If you have any questions regarding shipping or your order, please contact us.
Dress Theory
86-90 Paul Street
London
EC2A 4NE
United Kingdom
Phone
+44 20 7946 0551
We aim to respond to all customer enquiries within 1–2 business days.